The Learning Support Specialist primary purpose of this role is to resolve support tickets raised by Janison’s Learning Clients in our Help Desk portal.
This is an exciting opportunity for a passionate, customer focused, individual, with excellent team membership skills to join a growing first-class Help Desk team dealing with clients across the globe.
Your Primary Responsibilities will include;
THE SUCCESSFUL CANDIDATE
To be successful in this role you will be able to demonstrate 1-2 years in a technical call centre or help desk role.
The role requires someone who demonstrates high energy and enthusiasm, a mature presence with an excellent customer service focus and strong interpersonal skills to effectively interact with people of all levels. You will be an ambitious self-starter with the desire to learn, develop and become a reliable member of our support team.
The successful candidate will ideally have certifications/degree in IT Technology.
You will also be able to demonstrate:
Janison is a world-class, software company that designs, develops and implements cloud-based Learning and Assessment Systems for clients globally. We build close partnerships with our clients, and work with them to understand how our product makes a difference to their business.
Janison’s core mission, since it began in 1998, is to transform how people learn. To do this, our teams work with some of the world’s best and brightest on industry-leading projects and use cutting-edge technology to deliver ground-breaking solutions, for clients across the globe.
Janison is listing on the Australian Stock exchange on 21st December and is set for big growth over the next three years. We envision 25 million learners using our platform by 2025.
Our passion for excellence, innovation and personal service is what drives our entire team from our help desk support, software developers, software test analysts, product owners, business analysts and technical writers, to our documentation specialists, implementation specialists, project managers and trainers.
We have teams in Sydney, Melbourne, Coffs Harbour, Brisbane and the Gold Coast in Australia, as well as in Singapore and New Zealand.
We can offer great opportunities to people who are dedicated, hardworking, have strong written and verbal communication skills, thrive under pressure and have a passion for technology. Our team all share in a core desire to learn and grow.
We offer a great team and culture, flexible working arrangements, learning, career progression and professional development and five weeks’ paid annual leave per annum.
Janison the right people make a big difference. Remuneration will be matched to experience.
To apply, please provide a full Resume and covering letter with Salary details and availability.
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