Janison is an Australian-based software company that designs, develops and implements cloud-based learning and assessment systems for clients all over the world. We are based on the mid-north coast of NSW, Australia with teams in Sydney, Gold Coast, Singapore, and NZ.
We have an exciting opportunity for a Head of Services to join our leadership team. The role is based in our Coffs Harbour office and reports to the CEO.
The Head of Services is required to work on complex projects that deliver solutions which are used by millions of people. In this role, you can expect to work closely with External Stakeholders, Support Staff and Domain Representatives, and use the latest industry standards and techniques to build robust, secure and innovative client solutions.
As a member of our team, you will have the opportunity to work with some of the best and brightest on industry leading projects and utilise cutting edge technology to deliver innovative solutions.
Key responsibilities of this role include:
Deliver on agreed outcomes and be responsible for service delivery including client stakeholder management
Manage assigned resources (onsite, offsite and offshore consultants) in line with service contracts
Take responsibility for commercial management in accordance with our service contracts
Exceed Service Levels in accordance with defined SLA’s and client expectations, whilst ensuring quality and profitable services are maintained
Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
Build and sustain strong client relationships
Work with bid teams on development of new opportunities
Provide service reporting to an agreed schedule (or on request), including management and account performance reports)
To be successful in this role, you will have:
Solid applications and service integration experience
ITIL Service Management experience
Project management experience
Relevant qualifications and 10 years + IT experience
Demonstrated team management and leadership experience
Ability to thrive in an environment that is demanding
Strong attention to detail and strong analytical and people management skills
This is an outstanding opportunity to take on a leadership role in a growing Australian business.
At Janison the right people make a big difference. Remuneration will be matched to experience.